Effective Date: September 2, 2026
RALCO Electric & Generator (“RALCO,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information you provide when contacting us through our website, online forms, telephone, email, or text messaging.
Information We Collect
When you contact RALCO regarding a new generator installation, we may collect information such as:
- Your name
- Address
- Email address
- Telephone or mobile phone number
- Information about your property or generator needs
- Information you submit through our website or online forms
- Communications between you and RALCO
We may also collect basic technical information related to your use of our website.
How We Use Your Information
We use the information you provide to respond to and manage your inquiry.
This may include contacting you about your generator needs, scheduling appointments, preparing or following up on estimates and proposals, answering questions, coordinating next steps, and communicating with you regarding a potential generator installation.
SMS/Text Messaging Privacy
If you provide your mobile phone number and opt in to receive text messages, RALCO may use your number to communicate with you regarding your inquiry about a new generator installation.
These communications may include follow-up regarding your inquiry, appointments, scheduling, estimates or proposals, questions about your project, and other communications directly related to your request.
RALCO does not sell or share mobile phone numbers, SMS consent, or text messaging opt-in information with third parties or affiliates for their marketing or promotional purposes.
We may share information with service providers, telecommunications carriers, and messaging platforms solely as necessary to operate our communications systems and deliver messages on our behalf.
Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.
You may opt out of text messages at any time by replying STOP. For assistance, reply HELP.
Message frequency may vary. Message and data rates may apply.
How We Share Information
RALCO does not sell your personal information.
We may share information with trusted service providers that assist us with operating our website, managing customer inquiries, maintaining business systems, or communicating with prospective customers. These providers may use information only as necessary to provide services on RALCO’s behalf.
We may also disclose information when required by law or when reasonably necessary to protect our legal rights.
Data Security
We take reasonable measures to protect personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Your Choices
You may contact RALCO to request that we update or correct your contact information or discontinue certain communications.
For SMS/text messages, you may opt out at any time by replying STOP.
Changes to This Privacy Policy
RALCO Electric & Generator may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or how RALCO handles your information, please contact:
RALCO Electric & Generator
101 State Street
Westport, MA 02790
508-679-3363